The Role: Customer Support / Success Executive
Location: London (Liverpool St.)
Package: £37,000 plus great benefits including 25 days holiday off for your birthday, pension, BUPA health, gym membership.
Rotating shift pattern to support global market – weekly rotation of 8am to 1600pm / 1600pm – Midnight / Midnight to 0600am. Monday to Friday
This role is a London based position but will be supporting the customer success function across the World including UK, USA and AsiaPac so please note, the shifts will rotate on a weekly basis. Midnight – 0600am shift will work from home and then flexible working on the other shifts with some time in office, and some time at home.
Based in the London office @ Aldgate East, we are looking to hire multiple people to the customer success team and this is working for one of the fastest growing technology companies in the UK, with a real presence out in the USA, Europe and AsiaPac.
This is a company that is in a good place post lockdown, as their SaaS products and solutions give a huge amount of flexibility within the workplace and commercial real estate sector.
This is a 1st line support role, and you’ll be first point of contact for customers, typically through Intercom chat platform, Salesforce cases, or incoming calls.
We are not looking for someone strictly from a technical IT background, as this is a customer support role and it’s your interface skills that are key with the ability to communicate clearly and concisely, both in written and spoken terms that will be key as while after training, you’ll be troubleshooting any potential reported bugs and then when needed, provide necessary steps to recreate to the technical team (engineers/development)
In a nutshell, it’s providing first class software support to business customers, alongside ensuring they are getting the most value of their market leading SaaS / software platforms through training and education.
Who are you?
Got some flexibility on this but in a perfect world, a software or IT support role from a SaaS service provider into business customers.
The company do have online knowledge-base articles that customers can access so any exposure in this area, and having the know-how to add to this feature when are gaps are discovered would be good, but as much as that is the case, and you do need to come from that customer software support background, it’s also about who you are and we think this is a role for someone who comes from that technology sector live chat / 1st line support background who is keen to progress, in a market leading, global technology company.
The technology provided by the business is especially appropriate at the moment due to remote and flexible working, and the ability to offer easy to use, workspace solutions that allow the customer a high amount of automation and autonomy.
You can go places in the business and the non-political and hard working environment, blending with the opportunity and social aspect means that this is our favourite company to work with.
They’ll give you all of the training and support you need to make a success of this so if you tick the boxes above, get in touch and we’ll set the scene for what we need.
Due to the shift pattern, you’ll get a guaranteed income of £37,000. In addition, you’ll get BUPA private health, 25 days holiday & 8 bank, life assurance and free gym membership. Flexible working is in place, typically 3 days per week in the office except on the midnight to 600am shift, which will be WFH.