Job Role: 2nd line IT Service Desk Analyst

Location: Liverpool

Salary: £28k plus standard benefits

The Opportunity for you…

Are you currently working at 1st or 2nd line on a service desk, and looking to join a company that offers progression? Then this is the job for you. Due to a member of staff leaving to join Microsoft, our client is looking to add to their 2nd Line team.

As a 2nd line IT Service Desk Analyst you will be working for a leading delivery and logistics provider based in their Liverpool office. With online shopping rapidly taking over the high street this could not be a better time to start working for a continuously growing delivery company!

Rachel (your line manager) strongly encourages the development of her team and is keen for her employees to constantly upskill and in turn be offered promotions – a perfect opportunity for somebody wanting to progress their career.

You will be working alongside the 8 excellent Service Desk Analysts fixing IT issues from internal colleagues and external customers to ensure the business can run smoothly. You will be working in a busy office environment and will have to be customer focused and able to manage customer expectations.

If you have 1-2 years hands on experience in a 2nd line service desk environment, then this could be the opportunity for you. We’re after someone who has experience with desktop troubleshooting and can come and hit the ground running. As well as this, it is important that you have the right attitude, and are willing to learn whatever you don’t know.

Working Hours

Working on a rota of 3 shifts covering hours from: 06:30am to 3pm; 8am to 4:30pm and 9.30am to 6pm with an option of out of hours working further down the line once up to speed.

Next steps…

If this sounds like something you would be interested in you have 3 options

  • Call Joe White at CRG TEC to find out more. We are really open about the role and the opportunity so if you need to find out more before committing. No problem!
  • Drop Joe a private message on LinkedIn before applying and he will respond to any queries you have.
  • If you are happy with what you have read then attach a copy of your CV to this advert and Joe White will give you a call to discuss further or get back to you if you don’t quite hit the mark.

We look forward to hearing from you!